Privacy Policy
Last updated: August 1, 2026
Sellorna ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what rights you have. This policy applies to all users of sellorna.com — including buyers, suppliers, and visitors.
1. Data Controller
The data controller responsible for your personal data is:
Vahap Subaşı – Şahıs Şirketi
Address: Beşevler Mah. Yıldırım Cad. Karya Güçlü İş Merkezi A Blok No: 254A İç Kapı No: 36 Nilüfer / Bursa, Turkey
Email: support@sellorna.com
2. Data We Collect
From Buyers:
- Full name, email address, phone number
- Billing and shipping address
- Order history and transaction details
- Payment information (processed securely by iyzico — we do not store card details)
- Communication records with our support team
From Suppliers:
- Full name, business name, tax identification number
- Contact information (email, phone, address)
- Bank account details for payouts
- Product listings, pricing, and inventory data
- Order fulfillment and shipping records
From All Visitors:
- IP address, browser type, device information
- Pages visited and time spent on the platform
- Cookie data (see Section 7)
3. How We Use Your Data
- To process and fulfill orders
- To manage supplier accounts and payouts
- To communicate with you about your orders, account, or inquiries
- To improve our platform and user experience
- To comply with legal obligations under Turkish law
- To prevent fraud and ensure platform security
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance — to fulfill orders and manage accounts
- Legal obligation — to comply with Turkish tax, commercial, and data protection laws
- Legitimate interest — to operate and improve our marketplace
- Consent — for marketing communications (where applicable)
5. Data Sharing
We share your data only where necessary:
- iyzico — payment processing
- Webkul — marketplace platform infrastructure
- Shopify — e-commerce platform hosting
- Courier and logistics companies — for order delivery
- Government authorities — when required by law
We do not sell your personal data to third parties.
6. Data Retention
- Order and transaction records: retained for 10 years as required by Turkish Commercial Law
- Account data: retained for the duration of your account and up to 3 years after closure
- Marketing consent records: retained until consent is withdrawn
7. Cookies
We use cookies to operate and improve our platform. Types of cookies we use:
- Essential cookies — required for the platform to function (login, cart, checkout)
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — to measure the effectiveness of our advertising
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
8. Your Rights
Under the Turkish Personal Data Protection Law (KVKK) and applicable regulations, you have the right to:
- Learn whether your personal data is being processed
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion or anonymization of your data
- Object to processing of your data
- Request restriction of processing
- Lodge a complaint with the Personal Data Protection Authority (KVKK)
To exercise your rights, please contact us at support@sellorna.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Payment data is handled exclusively by iyzico and is never stored on our servers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
11. Contact
For any questions or requests regarding your personal data, please contact us at:
📧 support@sellorna.com